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Children's Privacy Protection Statement

Updated on 2024.12.10

Effective on 2024.12.10

Greystar are committed to protecting the personal information of children. "Children" and “Child” in this statement refers to minors under the age of 14. The Children's Privacy Protection Statement (hereinafter referred to as "Statement") intends to explain to the guardian (hereinafter referred to as "you") and children how we collect, use, store and process children's personal information and the way we provide you the right to access, correct, delete and protect such information. Unless otherwise stated, the terms and acronyms used in this Statement have the same meaning ascribed to them in the Mainland China Privacy Policy.

SPECIAL INSTRUCTIONS FOR CHILDREN'S GUARDIANS:

If you are the guardian of children (parents or other guardians), please read carefully and choose whether to agree to this Statement. We hope that you will work with us to protect the personal information of children under your guardianship and educate and guide those children to enhance their awareness on their ability to protect their personal information.

SPECIAL INSTRUCTIONS FOR CHILDREN:

If you are a child, you need to read this Statement carefully together with your guardian (parents or other guardians). Only after obtaining the consent from their guardian, can children use our website, online services, property visits, and offline interaction ("Services") or provide us with information.

After carefully reading and fully understanding the Mainland China Privacy Policy and this Statement, you shall choose whether you agree with the relevant privacy policies and consent to the Services used by your children and provide personal information. If you do not agree to the relevant privacy policy and the content of this Statement or do not agree to provide the necessary information, our Services may not operate normally or fail to achieve our desired service effects. You and your children may not be able to use our Services normally.

Please understand that our Services may include those supplied by third parties. Please note that the third party may collect, use or process information of children, which needs the consent of guardians. We advise guardians to inform children to seek their consent before allowing third parties to process their personal information.

If you have any questions or requests for rights about your personal information, you can contact us by email at privacy@greystar.com.

WHAT INFORMATION WE COLLECT

Greystar will strictly obey laws, regulations and agreements when collecting personal information of you and your children.

During children's usage of Services, we will ask you to provide the necessary information, please refer to the section "Personal Information We Process" in the Mainland China Privacy Policy.

If we need to collect other personal information about guardians or children, we will inform you and your children and obtain your consent again.

The guardian can choose whether to fill in or provide us with specific information. Please understand that if you do not fill in or provide the specific information, our Services may not operate normally, or fail to achieve our desired service effects, and the guardian and children may not be able to use any of our websites or online services or related specific business functions.

HOW WE USE THE INFORMATION

We strictly obey the laws, regulations and agreements when collecting and using children’s information for the following purposes:

  • verification of the identity of the child and his/her guardian;
  • provision of necessary Services; and
  • optimization of Services and security.

If we need to use the personal information of the guardian or the child beyond the above purposes, we will inform you and your child and obtain the consent of the guardian again.

MANAGE AND DISCLOSE CHILDREN'S PERSONAL INFORMATION

We strictly manage children's personal information in accordance with the provisions of laws and regulations.

We may only share children's personal information with their guardian if the guardian agrees and takes relevant compliance measures in accordance with the Personal Information Protection Law and other laws and regulations.

In general, we prohibit the disclosure of children's personal information, but we may use children's personal information for the following purposes:

  • abide by applicable laws and regulations;
  • comply with the provisions of court decisions, rulings or other legal proceedings;
  • comply with the requirements of relevant government agencies or other legally authorized organizations;
  • comply with laws and regulations and other relevant provisions; and
  • for the purpose of enforcing the relevant service agreement or this Statement, for the public interest and for protecting the safety, property or other legitimate rights and interests of our customers, ourselves, our affiliates, other users or employees.

STORING OF CHILDREN'S PERSONAL INFORMATION

Greystar will take strict protection measures to store children's personal information in order to ensure information security. Greystar will keep children's personal information within the time limit necessary to achieve the purpose of their collection and use.

ACCESS, CHANGE, DELETE, RESTRICT THE USE OR OBJECT TO THE PROCESSING OF CHILDREN'S PERSONAL INFORMATION

You may have the right under applicable privacy laws to request that Greystar inform you as to whether your children’s personal information is being processed. Subject to certain exceptions under applicable privacy laws, you may also have the right to withdraw your consent, change, delete, restrict the use of, or object to the processing of children’s personal information that was previously provided to us. You can submit your request using this form. We will take timely measures to process your request after completing authentication and verification questions.

Please note that if you and your children ask us to delete the specific personal information, the child user may be unable to continue to use our Services or some specific business functions in our Services. If the guardian finds that we have collected children’s personal information without the prior consent of the guardian, please contact us in a timely manner and we will take measures to delete the relevant data as soon as possible.

RETENTION

We will retain children’s personal information for the period we believe reasonable to fulfill the purposes for which we hold it, as outlined in this Statement and in the Mainland China Privacy Policy unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

  • the length of time we have an ongoing relationship with you and your children and provide the Services to you and your children;
  • whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); and
  • whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).

THE APPLICATION OF THIS STATEMENT

Please understand that if it is not specified in this Statement, refer to the Mainland China Privacy Policy.

Where this Statement applies, any inconsistency between this Statement and the provisions of the Mainland China Privacy Policy, this Statement shall prevail.

CONTACT INFORMATION

Personal information processor’s details (including contact details):

Personal information processor: Greystar Enterprise Management Consulting (Shanghai) Co., LTD

Location: Shanghai, China

Address: Suite 1704, One Museum Place, 669 Xin Zha Road, Jing An District, Shanghai, China (Room 1404, actual floor, China)

Zip code: 200041

contact number: 8621-52980900

E-mail address: privacy@greystar.com